We strive to provide a safe, secure, and fun marketplace for buyers and sellers. If a transaction goes sour, someone is attempting to deceive others, or if you notice any Prohibited Items or Prohibited Conduct, just send us a message via “Contact Us Page” and we’d be happy to help.

Online safety:

  • Don’t share your personal contact information, such as phone number or email address with anyone. We can’t help with interactions outside of the Market X Limited App or website
  • Communicate with your buyer or seller through our in website messaging feature, to ensure there is a record of it.
  • Use a credit card instead of a debit card for online purchases. Credit cards often have better security features and purchase protection, and your credit provider is more likely to offer reimbursements for fraudulent purchases.
  • Come up with a great password and change it frequently. Passwords that are non-dictionary phrases and include numbers and special characters are the strongest. Do not use the same password for more than one account or repeat passwords.
  • Never share your Market X Limited account or password with anyone, including third-party websites. We will never ask you for your password.
  • Do not click on emailed links and login to your Market X Limited account from clicking a link. The most secure way to log into your Market X Limited account is by going directly to www.marketxja.com and logging in from there, or accessing through the App.
  • Make sure to download our official App from the Apple App Store or the Google Play App Store, where the developer of the App is Market X Limited. Developers other than Market X Limited are not verified.
  • If you allow your children to use your account, closely monitor their purchases and interactions with sellers.
  • Before buying online, read the listing and look at the photo(s) carefully. Read the reviews left for the seller. Ask the seller any questions before you make payment.
  • Report any questionable or prohibited items through the Report link in the item listing page.

Financial safety:

  • Never give out your personal financial (payment) information or contact information to another user, especially if they are asking for it outside of our App or site.
  • To protect you from becoming a victim of fraud, transactions must be done through the App or site. We do not support or protect transactions where payment is transmitted outside of the App or our site.
  • Avoid transferring money to someone you do not know, for scenarios that seems “too good to be true” or to help resolve an “urgent” situation supposedly involving a friend or loved one. This may involve a request to rate an item you have not yet received.
  • Routinely check your financial statements for questionable activity. Contact Market X Limited immediately if you see any unauthorized charges.
  • Thoroughly inspect the item upon delivery. Buyers have 2 days from delivery to request a return. Once the 2 days have passed or the buyer has rated the transaction, all sales are final.
    • Test the item prior to rating your seller, especially for expensive items or electronics.
    • Some phone carriers are able to check if a phone has been identified as stolen.
    • Luxury brands often have trademark information available online to verify authenticity or use Market X Limited Authenticate if possible.
  • If you suspect that you may be a victim of fraud or other criminal activity, please email us at [email protected] or report your suspicions to law enforcement.


  • 12/23/2022

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