What is profile verification?

Your safety in the marketplace is our top priority. You’ll be asked to verify your profile so we know you’re really you. It also helps to reduce marketplace fraud.

While profile verification does help build trust, we do want you to know that completing this process isn’t an endorsement of any seller or buyer. We can’t fully confirm someone’s identity or guarantee that it’s safe to interact with them. Always use your best judgment and follow our Safety Guidelines.

The information you provide will only be used for profile verification and will not be sold or rented to third parties without your consent. Other users won’t be able to view your private information, including but not limited to your government ID, selfie, and cell phone number. For more information on the data we collect and how we store it, please see our Privacy Policy.

Why should I verify my profile?

With profile verification, buyers can feel more confident shipping from verified vendors. You also earn a badge for your profile, letting others know you’re really you.

How do I earn the profile verification badge?

To get your profile verified, go to mX Dashboard > Setting > Verification > ID Verification. From here you can see what you’ve already completed and what still needs to be verified. You’ll need to complete all verifications to earn a new badge.


  • Verified Address
  • Verified Phone Number
  • Verified Company Registration
  • Verified Government ID

Social media is not required for the badge, but it also helps to increase marketplace trust and safety.

Don’t want the badge? No problem. It’s not required. You can always find it in the verification section within settings from the dashboard and complete any missing steps.

Email address

To verify your email address, click on the link in the verification email we’ve sent to you. Note: The link is only valid for 24 hours. 


To verify your phone number, just enter your phone number on the verification section. You will need to follow the format 1AREACODEXXXXXXX. You’ll receive an automated message with a 4-digit verification code.

Government ID

To verify your government ID, go to mX Dashboard > Setting > Verification > ID Verification and you’ll be taken through the steps to upload your government ID. Here’s how it works:


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